Sales, Invoices, Orders, Quotes
|
All the Extras
With sales being the foundation of your business. We did not skimp on the extras. When your staff is on the phone with a customer in sales or support. Your staff need accurate information, up to date status, easy to find items, and knowledge of the product. Coyote excels in every area.
Sales can write orders by part number if known, search by keyword or browse the catalog all without skipping a beat and changing gears while writing the order. listings of items with pictures, detailed descriptions as they appear on the web, stock levels, pricing, availability, contents of kits and the components availability are at your sales fingertips. Even click to dial feature for contacting a customer or vendor about a part.
Product Alerts/Information while writing order
Get product alerts while ordering, be reminded if product purchased before and when, order multiple sizes and quantity at once when in color/size mode. With popup lists of accessories which can be added in bulk, items which can be auto added when another item is purchased and auto pricing when qty discounts are reached, group qty discounts of multiple sku groups or single and order discounts.
Order Source Tracking
Keep track of where your customer are coming from. If from the web our e-commerce system will tell you the site and keyword used to find you. What the user said was how they heard from you. If you use multiple phone number and toll free logging, the logs can be imported and mapped to the customers and orders to record which source your customers came from. Run source reports, see graphs of which sources are most profitable, have the most calls versus order volume and compare to marketing costs for those sources. Sources can be tied to general codes as well as specific marketing campaigns with the Media Manager. See the sales for each campaign graphed and detail order/call levels.
Integrated Credit Card Processing
Process credit cards, issue refunds and manage all your credit card processing on the order level. Sell gift certificates, redeem certificates, give house account credit and track a customers credits when they reorder. Offer terms financing and monitor account balance and shut off customers for any reason.
Customer Blacklists
Customer blacklist lets you blacklist customer by email, address and phone number to prevent fraud and avoid bad customers.
Drop Shipments
Order with mixed stock and drop shipments can be automatically separated out and the needed Purchase orders written automatically upon posting. Special handling available for reserve stock on Normally drop shipped items, special handling and shipping fees for drop shipments.
If your business it to drop ship for others then you will enjoy the integrated custom invoices including a logo can be added to any drop ship order you ship for the clients packing list or printed invoice.
If you have special ordering needs our developers can customize the sales process to streamline the process and get the most out of your staff and stay on top of what's going on.