Sales, Invoices, Orders, Quotes

With sales being the foundation of your business. We did not skimp on the extras. When your staff is on the phone with a customer in sales or support. Your staff need accurate information, up to date status, easy to find items, and knowledge of the product. Coyote excels in every area.

Sales can write orders by part number if known, search by keyword or browse the catalog all without skipping a beat and changing gears while writing the order. listings of items with pictures, detailed descriptions as they appear on the web, stock levels, pricing, availability, contents of kits and the components availability are at your sales fingertips. Even click to dial feature for contacting a customer or vendor about a part.

Get product alerts while ordering, be reminded if product purchased before and when, order multiple sizes and quantity at once when in color/size mode. With popup lists of accessories which can be added in bulk, items which can be auto added when another item is purchased and auto pricing when qty discounts are reached, group qty discounts of multiple sku groups or single and order discounts.

Keep track of where your customer are coming from. If from the web our e-commerce system will tell you the site and keyword used to find you. What the user said was how they heard from you. If you use multiple phone number and toll free logging, the logs can be imported and mapped to the customers and orders to record which source your customers came from. Run source reports, see graphs of which sources are most profitable, have the most calls versus order volume and compare to marketing costs for those sources.

Process credit cards, issue refunds and manage all your credit card processing on the order level. Sell gift certificates, redeem certificates, give house account credit and track a customers credits when they reorder. Offer terms financing and monitor account balance and shut off customers for any reason.

Customer blacklist lets you blacklist customer by email, address and phone number to prevent fraud and harassing customers

If you have special ordering needs our developers can customize the sales process to streamline the process and get the most out of your staff and stay on top of what's going on.